FREE DELIVERY for Sydney CBD orders over $36. More Info
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How to place and order

Ordering with us is a simple and easy process, there are several ways in which you can place an order :

Online

You can order via our Online catalogue 24 hours a day and choose which store you would like to either pick up or deliver from. You can include any special instructions in the “Comments’ field during the online process.  Please note that you should receive a confirmation email if and when your order is confirmed. If you do not receive this please contact us atinfo@thecupcakefactory.com.au.

Note that we do require at least 48 hours notice for orders placed online.

Email

You can email us your order requirements or queries and we can contact you for payment over the phone. The following are the email addresses you can order from:
Drummoyne ( Head Office) – info@thecupcakefactory.com.au
Hornsby – hornsby@thecupcakefactory.com.au

Phone

You can also call us to place your order and make payment and or ask any questions in relation to your order. Our friendly customer service staff will be more than willing to assist you. The following are our contact numbers :
Drummoyne - 9719 8737
Hornsby - 9482 3008

Visit Our Store

Visit our store – you can also visit any one of our stores to place an order and sample some of our delicious cupcakes.
Please contact us if you have any questions or would like any further information

 

Refund Policy
We are unable to offer a refund unless your cupcakes are faulty.

Accepted Payment Types
We accept Cash (in store), Visa, Mastercard, American Express and Paypal. We are happy to advise that we do not surcharge for using American Express cards.